Job Description

Job Description

Job Description

Order Management Representative

About our Client

Our client is a globally recognized supply chain management company where professionalism, leadership, and a collaborative work environment are at the heart of their success. These values drive an innovative, customer-focused approach to logistics, supported by more than 15,000 trained professionals across 250+ locations worldwide. As a Fortune 500 company, they utilize unified global systems to deliver exceptional service and reliable solutions.

They are currently seeking a Logistics to join their dynamic team. This is an excellent opportunity to work alongside experienced logistics professionals, grow your career, and contribute to the success of both the company and its clients.

Position Summary

The Logistics Order Management Representative is responsible for the timely movement of freight and information throughout the supply chain. This is primarily an office-based role that supports import and export operations through shipment tracking, documentation processing, data entry, customer communication, and compliance activities. The ideal candidate is detail-oriented, organized, and capable of managing multiple priorities in a fast-paced logistics environment.

Essential Duties and Responsibilities

• Receive, review, and process import and export shipping documentation, including air and ocean freight shipments.
• Ensure accurate and timely data entry into transportation and warehouse management systems.
• Monitor and track shipments from origin to destination, proactively identifying and resolving exceptions.
• Maintain and manage assigned workboards to ensure all shipments are processed within required service levels.
• Coordinate with internal departments, customers, carriers, airlines, ocean carriers, trucking companies, and overseas offices to facilitate the movement of freight.
• Research and resolve shipment discrepancies, delays, and inventory-related issues.
• Prepare customer invoices and process vendor and service provider charges.
• Maintain accurate shipment records and documentation in accordance with company procedures.
• Ensure compliance with company policies, customer requirements, and applicable government regulations related to international trade and transportation.
• Provide exceptional customer service by responding promptly to customer inquiries and shipment updates.

Qualifications

• Previous experience in logistics, freight forwarding, import/export operations, transportation, customs brokerage, or supply chain preferred.
• Strong data entry and computer skills, including proficiency with Microsoft Office applications.
• Ability to multitask and manage a high volume of transactions in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication skills.
• Ability to work independently as well as collaboratively within a team environment.
• Knowledge of import/export documentation, freight forwarding, or customs processes is a plus.

Physical Requirements

• Primarily a seated office position requiring extensive computer and telephone use.
• Ability to remain seated for extended periods while reviewing documentation and entering data.
• Occasional walking within the warehouse or office environment may be required.

Schedule

Monday through Friday, 8:00 a.m. to 5:00 p.m.

Pay Rate

Up to $22.00 per hour depending on experience.

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