Job Description

Front Desk - Night Shift

Confidential Company

Kissimmee, FL

Job Description

Our organization operates a premier lakeside property in Central Florida, distinguished by its blend of modern comfort and scenic surroundings. The hotel offers thoughtfully designed accommodations, family-friendly amenities, and a commitment to delivering exceptional guest experiences. With a focus on operational excellence, personalized service, and continuous innovation, the property has become a trusted destination for both leisure and group travelers.

Position Summary

The Night Front Desk Associate plays a key role in ensuring smooth overnight operations and guest satisfaction. This position is responsible for welcoming and assisting guests during late hours, managing check-ins and check-outs, handling reservations and inquiries, and maintaining accurate records. The role also includes monitoring property security, coordinating with housekeeping and maintenance as needed, and preparing daily reports for management. Success in this position requires professionalism, attention to detail, and the ability to provide courteous service in a calm and efficient manner throughout the night.

Responsibilities

• Welcome and assist guests during late hours, managing check-ins and check-outs
• Handle reservations and inquiries
• Maintain accurate records
• Monitor property security
• Coordinate with housekeeping and maintenance as needed
• Prepare daily reports for management

Qualifications

• Previous experience in front desk, guest services, or customer service roles.
• High school diploma or equivalent; hospitality or customer service training preferred.
• Strong communication skills (verbal and written); bilingual abilities are an advantage.
• Proficiency with hotel management systems and basic computer applications.
• Ability to work independently and remain attentive during overnight hours.
• Excellent problem-solving skills and a calm, professional demeanor under pressure.
• Strong organizational skills with attention to detail and accuracy.
• Flexibility to work weekends, holidays, and overnight schedules.

Compensation & Benefits

Annual Salary: $45,000 - $50,000

Bonus:

• Eligibility for performance-based incentives tied to guest satisfaction and operational accuracy.

Benefits:

• Complimentary and discounted hotel stays at the property and across other hotels within the group
• Food and beverage discounts at on-site outlets and select partner restaurants
• Discounts on local attractions, shows, and entertainment
• Night shift differential pay for overnight schedules
• Opportunities for cross-training across departments to support career growth
• Access to ongoing hospitality training, certification programs, and professional development
• Recognition programs that reward outstanding service and reliability
• Additional employee discounts on accommodations and partner services

Schedule: 11:00pm - 7:00am, overnight shift

Location: On-site, Kissimmee, FL

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